Host Accounts


Question: How do I sFTP into my account?


Yes you can and this is the prefered method of access for transfering files. FTP (File Transfer Protocol) is no longer supported. Please read the question How do I FTP into my account? to find out why this is such a bad idea.

To make an sFTP connection you will need four pieces of information (username, password, domain name and port number). The username and password caps sensitive so "smith" is not the same as "Smith."

The username and password is not the same one used for email or Postfix Admin. When your account was created, an email was sent that told you the username and password used for shell account access ( FTP, sFTP and SSH2 ). If you cannot locate this information, please contact us at and we will send you the username. We are not able to see what your password is. For security reasons the passwords are one-way encrypted. If you have forgotten your password, please send us one that you would like to use. The password can be changed by using the 'passwd' command from the shell account. See How do I access my shell account using SSH2? for information on how to access the shell account.

It is possible to use the same password for email, shell and Postfix Admin access but changing it one does not affect the others. It is a bad idea to use a common password for all three as it poses a security risk.

The sFTP server uses the standard SSH / sFTP port, which is 22.

The hostname is your domain name. The domain name is everything after "@" in your mailing address. For example:
Email Address:
You would enter ''

If you are not sure what your domain name is, you can set it to and that will work.

As always, we are here to help. If you have a problem we can be reached at