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Question: How can I download my email to my computer using POP3?


POP3 (Post Office Protocol Version 3), sometimes refered to as "Incoming Email," allows you to download your email onto your computer. This is done using a mail reader such as Netscape, Outlook, ThunderBird and many more. The procedure varies greatly from one application to another. Therefore, you will need to check the help pages in your application to see how it is done. You can also access your email using the various WebMail applications we provide. You do not have to limit yourself to POP3 or WebMail as they are compatible with each other.

Below is a list of what settings you will need to use and some common mistakes.

Using any method to access email requires the use of your username and your password. Your username is the full email address including the domain name. For example: [correct]
smith [incorrect]

The username is not caps sensitive. That is is the same as or even SMITH@MYDOMAIN.COM. Use the username for the email account that is hosted on the server, not the one provided by your ISP.

Your password is caps sensitive!

The POP3 domain name (incoming email domain name) is:

The POP3 port is 110. This is a standard and your mail reader will default to this if SSL is turned off. If you are seeing port 995 then SSL is turned on. It must be turned off or the mail reader will fail to connect.

It is a common mistake to confuse POP3 with SMTP (Simple Mail Transport Protocol). When you set up a new account, most mail readers ask you for both sets of information. However, they are quite different. Check out the question Can I send outgoing email from my computer using SMTP on the server? for the details of using SMTP.

As always, we are here to help. If you have a problem we can be reached at